Refund Policy for Custom 3D Figurines
Thank you for choosing our custom 3D figurine service. We take pride in crafting high-quality, personalized products for you. Please read our refund policy carefully to understand your rights and obligations.
- Deposit Requirement:
- When you initiate a custom project, our team will assess the feasibility of your request. If the project is deemed achievable and both parties come to a mutual agreement, a deposit is required to begin the project.
- Deposit Refund Conditions:
- Cancellation Before Project Commencement: If you decide to cancel your project prior to its commencement, you will receive a full refund of your deposit. All refunds will be processed using the same payment method originally used, minus any transaction fees incurred by the payment platform. Please note that these fees will not be covered by us.
- Cancellation After Project Commencement: Once production has commenced, your deposit is non-refundable. Due to the nature of custom projects, significant time and resources have already been allocated.
- Project Cancellation Policy:
- If you choose to halt the project after it has started for any reason, the deposit will not be refundable. This policy is in place to compensate for the time and labor already invested in your custom project.
- Final Payment and Project Completion:
- Upon project completion, the initial deposit remains non-refundable. We will contact you to finalize any outstanding balance prior to shipping. Once the final payment is processed, it will also be considered non-refundable.
- Please be aware that custom-made products are not eligible for returns once received.
- Quality Assurance Commitment:
- We are dedicated to maintaining high standards of quality in every product we create. If you have any concerns or issues with your order, please contact us within seven days of receipt. We will work with you to resolve any problems to your satisfaction.
Thank you for your understanding and support! If you have further questions regarding our refund policy, please feel free to reach out to us.